Choosing the Best Phone System for Your Company The way your business communicates is going to contribute highly to its success. The communication with customers, vendors, and other employees will be done greatly over the phones. Since it is such a large part of your business, you need to choose carefully between all of the different options out there. Your needs are going to be different than other businesses, so the phone system you need might be different. To make the best decision for your company, follow these guidelines. No matter what kind of business you have, you will have to decide a few things before you get started. Would your business benefit more from physical office telephones or a virtual phone service connected to cell phones. You will need to know about the different ways to have a physical landline. A landline can be provided by a local phone company or a company that runs over the Internet. VoIP, or Voice over Internet Protocol, runs phone service over the internet. Your VoIP system can be cloud-based by your service provider or be self-hosted at your location.
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Any choice you make will have some pros and cons. Your business can be connected to employees in the field or at home with a virtual phone line. Each individual phone can receive call-forwarding when a customer calls the business number. Automated receptionists, voicemail, call-forwarding, call screening, and online faxing are all options with a virtual phone line. Even if you are a remote worker, you can still have all the features people at the office have on your phone. Because you will be using your cell phone or home phone, you will also be billed by them for the services you use. This phone system is best for companies that utilize a lot of remote workers or sole-proprietorships. If you go with a traditional landline, you will be working with your local phone company. These are analog systems that run using traditional copper wiring. Your building will need specific hardware to give you a lot of features like call transferring, call directories, and multiple extensions. These have been around for a long time and are usually the most reliable. They require a lot of maintenance and are costly, so some companies are moving in other directions. These systems work well for companies that are large and have an in-house IT staff to maintain them. If your business doesn’t have access to high-speed internet, then this would also be a good option for you. If you decide to go with a VoIP system, you will have to choose between self-hosted and cloud-based systems. If you are concerned about your level of control, you might want to go with a self-hosted system. This means you can configure it how you like, and you are not relying on anyone else to repair it. One drawback is the upfront cost from buying all the equipment. Another cost would be hiring someone to work on it. In a cloud-based system there is no hardware to buy or maintain. You aren’t in control of the hardware this way, which means you have to wait for someone else if your system goes down.